Going the Extra Mile to Deliver Your Last Mile!
In Houston, Austin, San Antonio, Dallas/Fort Worth and Corpus Christi businesses depend on Point2Point as a last mile delivery partner to deliver the best results to customers like yours. Our experience in the industry and commitment to excellence make us uniquely fit to handle your delivery needs.
We’ve Got Texas Covered Like No Other
Our coverage area reaches 80% of the 29 million consumers in Texas.
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Our Last Mile Delivery Is Safe, Reliable & Efficient
Your delivery needs to make a good impression with your customers because you only get one chance. If your consumer ends up with a bad delivery or assembly experience, it is more likely you will be left with the bad review, not the carrier. Is your current carrier negatively impacting your ratings and reviews? Point2Point leads the competition in reliability, safety, and visibility with the processes and procedures that we have perfected in order to enhance our retail partners and their customer’s last mile delivery experience.
When you partner with Point2Point we become an extension of your business. If you and your customers expect the best choice in furniture and household goods delivery services, we are the partner for you. Our years of experience and proven internal multi-step delivery system ensures your customers receive their merchandise and an extraordinary delivery experience every time, making us the #1 choice in delivery.
We Run Our Final Mile Delivery Operations Smoothly and Efficiently
After a purchase is made, you provide us the inbound order information via electronic data interface.
Upon receipt, we reconcile shipped items against the Bill of Lading and order information.
We inspect boxes and packaging for noticeable damages and notify you accordingly.
We rack and store furniture and household goods until delivery.
Upon receipt of the order, we contact the end consumer to arrange delivery. We provide the customer with a 4-hour delivery window 24-48 hours prior to delivery and a call 30 minutes before arrival on the day of delivery.
For our White Glove service, all goods are deluxed (opened, inspected and prepped) 48 hours ahead of delivery to ensure items are complete, assembled and in good condition.
For items that fail inspection, we provide a full-service repair shop where our technicians restore case and upholstered goods.
Our system provides our clients visibility throughout all stages of delivery beginning when we receive each item to when items are scheduled for delivery, deluxed and final end-customer delivery.
On the day of delivery your end-customer will be able to track their delivery and receive an up to date ETA.
In the unfortunate event we encounter an issue at time of delivery, the issue is documented, and our dedicated after care team works with our customers to provide an expeditious resolution.
Let Point2Point Take Your Home Delivery to the Next Level
As a furniture or household goods retailer, perhaps you have considered taking your home delivery service to the next level. In order to execute your plan, you need to partner with a delivery partner that is fully experienced to handle a complete, seamless delivery experience successfully to, and through, the consumer’s front door. Point2Point is the delivery partner you can rely on every step of the way.
- Prompt scheduling and excellent customer service.
- Best in class deluxing, quality control and repair services.
- Variety of delivery methods and customer pick-up available.
- End to end sales order→inventory→dispatch→delivery system.
You will impress your customers with Point2Point’s receiving, warehousing, and furniture assembly services.
Point2Point is Houston’s Leader in Last-Mile Logistics
Our post-delivery customer service solutions for your consumers enable them to feel good about their experience even when there are incorrect items ordered. We remain engaged with the consumer and you to ensure the customer is well taken care of and satisfied.
Let Point2Point Complete the Last Mile for You
Our last mile delivery process and procedure is implemented by a professional staff that brings over 150 years of experience, top rated software that allows us to run our delivery operations smoothly and efficiently, a premium fleet of late model trucks that are well-maintained and able to handle capacity and a group of highly-trained professionals that work to execute a safe, efficient and quick delivery. You and your customers can count on our final mile delivery services.
Retailers – When you need a dependable delivery partner that you can rely on to slide seamlessly into the driver’s seat to complete your final mile deliveries safely, efficiently and timely, P2P will deliver your goods and extend top-notch customer service.
E-commerce – The internet has revolutionized the way we do business, and the modern-day consumer expects a quick, quality delivery with excellent communication and tracking. From our warehouse to your consumer, we take pride in excellent customer service.
Designers – You can guarantee your clients will receive the best delivery and installation experience when you team up with P2P to handle your delivery needs. We are here to give your clients an amazing delivery experience while you stay focused on giving them amazing design results.
Manufacturers – When you partner with P2P for your delivery needs, you can confidently focus on crafting quality products while leaving reliable consumer delivery to our professionally trained and skilled team.
You Have Options When You Partner with Point2Point for Your Final Mile Deliveries
Your customers can choose from a variety of specialty delivery options, including:
Customer Pickup – Goods are received in our warehouse and are available for customer pick up in original packaging.
Curbside Delivery – Goods are delivered in original packaging to the curbside or to the customer’s front door.
Threshold Delivery – Goods are delivered in original packaging inside your customer’s front door.
Room of Choice Delivery – Goods are delivered in original packaging to a specific room inside your customer’s home.
White Glove Delivery – Goods are deluxed and prepped in our warehouse, blanket wrapped, delivered to your customer’s room of choice, assembled exactly where your customer would like, and all packing and debris removed.
*Does your current carrier offer a variety of delivery options that allows you to meet the modern-day consumer’s needs and expectations?